Call and order module

LemuelRodriguez

Hey @Saurabh its about new Call and order module, if and order is places as guest, it's possible that customer can track their order? maybe trough order link or something like that

NikhilJain

LemuelRodriguez tracking link can be accessed only after authentication by user.

So user needs to login on their device to track.

raj820601

Query @NikhilJain @Saurabh @Mani

Selfpickup Orders

Lets say Admin keep promotional offer (20%) on some festival on all restaurants . Now if we give restaurant owner option take orders on call and he starts putting orders for guest customers (Walk in Customers)

Or may be he starts to pickup random customers numbers from his customer database and put 20-30 orders in a day with 20% discounts for self pickup- (admin will not realize because delivery guy is not going there to deliver order)

I may be wrong so feel free to correct but admin might loose 20% discounts for so many orders which are fake.

NikhilJain

raj820601 Promotions are linked to restaurants it deduct from their earnings

raj820601

NikhilJain Agree...
if restaurants have opted for discounts.. but lets say platform owner wants to promote for all restaurants and attract customers.. all restaurants will not agree to give discounts so platform owner has to keep offers like first time customer or festival discounts etc . may be specific case and it may be not relevant for all but it is just a thought..

NikhilJain

raj820601 This feature is not available in foodomaa currently

raj820601

Call And Order Module 2 cases,

1) if platform admin allows restaurants with access to customers then restaurants get access to entire customers base.. i mean all the customers on platforms .. bit risky.. my personal thought

2) if platform owner only allow restaurants to place guest orders then restaurant can place order with customer mobile number but customer's mobile number should not be allready registered user with platform. Still its fair.. but normally users call the restaurant and they punch in orders so customers might call next day for second day for another order but restaurant owner will not be able to place order because customer's mobile is allready entered yesterday.. ideally for guest orders should be allowed to have duplicates phone number else restaurants will not be able to place second order from same customer.. even customer has ordered on call from one restaurant in past then he will not be able to place order with second restaurant as guest( from call and order module)

Hope my understanding about module is right.. feel free to correct me guys..

NikhilJain @Saurabh @[deleted]

Saurabh

raj820601

Risky that's why it's not compulsory. It's an option for admin to choose which store owner to allow to access all customers base. If the store owner is not assigned, they will not be able to access. Simple.
Yes. No way around it. You need to make your users the habit of ordering from your application. And if a registered user want to place order over call, they will need to contact you (your support team) not the restaurant.

Ram

If otp based login enable, customer how to update email address for invoice

Saurabh

Ram Foodomaa currently doesn't have profile edit option on customer application.

Ehis

Saurabh @NikhilJain
Hi,
I want to get the Call to Order module from codecanyon but I really don't understand how it works. These are my questions.

With the Module, is there an option for customers to login as guests?
Can customers place orders by themselves without having to sign up?
If the answer to the above questions are No, what then is the Use of the Module? How does it work?

Django85

Saurabh Can know what is the reason they can't edit sir?

NikhilJain

Ehis With this ,module admin can login on behalf of customers and place orders alter address and do whatever user can do from their account. And place new order using new numbers for the users who don't know how to use the app and try to place order by calling the business which justify the module name " Call and Order "

Ehis

NikhilJain
Okay thanks

Guest Login from customer end should be put into consideration too. A suggestion

Saurabh

Django85 "currently" it doesn't have because we have not built it. No specific reasons.
We will do it later.

Saurabh

Ehis sorry, not on the roadmap. We are not focused in that area.

The customer will have to enter the phone number anyway for the delivery, and we already have OTP login that just takes the OTP on the phone to get them registered.

Guest checkout is not necessary!!!

LemuelRodriguez

@Saurabh hello, maybe its a silly question but, is there a way when an owner is placing an order as guest they only can do it for their own store? cause at today they can see all stores and of course can order for other ones, maybe it another countries it is not happening but in latin america everything can happen...

NikhilJain

LemuelRodriguez Yes, they can order from other stores too that's the reason it was never recommended to give access to store owner at first place. But some users kept for asking for this feature result in implementation.

Saurabh

LemuelRodriguez I don't think this is a problem, if you are allowing the store owners to take orders on the call, then ask them not to create orders from other stores when the user calls in.

If the user wants to choose from a list of stores, then they will contact the admin (website headquarters)

surya90

NikhilJain maybe sir @Saurabh can share which part to modify for those dont like access for store owners to order too

Marmaris

Saurabh
You will be asked to verify your Purchase Code during the module installation.
Where to ask the code? )))