O meu pais não se encontra na nova versão....Gostaria de adquirir a licensa extendida da antiga versão como façao ja que nao esta disponivel em codecayon. OBrigado
New Platform is Ready 💪
Hello everyone, I wanted to switch to a new platform with my domain, but there was a problem. In our country, it is forbidden to place servers outside the country (Kazakhstan), the domain works only if the server is located inside the country. I understand there is no solution for such cases yet?
`Direct DB access cannot be provided. We cannot risk that at any cost, providing DB access only means allowing customers to modify the columns/rows which will make the system fail. (Speaking with experience here, 95% of the issues we get over tickets were only because the customer has manually touched the DB - we have resolved 16K+ tickets so far). No SaaS platform will provide you with direct DB access. This can also affect the overall website security. I hope you understand this clearly.
Your point is logical to me, for this you can provide read-only database access? This will also resolve my custom reporting concern!
Once migrated, all users need to relogin am I right?
some questions , pls help to clarify for us, thankyou
1) does this mean that our current installation on our own server will now become inactive?
2) what about the addons we already bought?
3) what about the mobile apps? i have been trying to purchase but the support responsible hasnt replied my messages on whatsapp for more than 1 month now
4) the software will now load from your server in india? what about speed ? regarding customers in countries far away from india
5) does this mean our customers , vendors and riders info will now be stored on your server?
6) if we dont want to upgrade to your saas service, how do we get the mobile apps?
If you link the old domain to the new platform, the old domain will become inactive. If you link a new domain, then the old installation will not become inactive.
All the current addons are included in the current Pro Plan in the new platform.
We do not have any WhatsApp support. The only support channel is https://support.foodomaa.com
In the new platform, once you upgrade to pro, you will get the 3 apps without any cost (during the offer period till 19th Aug)Create a free account, and test it yourself to be sure. You should not face any issues as we have cached almost all requests over CDNs all around the globe.
Everything will be stored on our servers.
By visiting https://shop.foodomaa.com (no future support, no updates, no fixes) Only the new platform is fully supported
Hello Saurabh am. Planning to purchase extended license. How I can purchase.
I am having issues on the new platform.. Infinite loading on the user address.
Missing button on checkout.
Step #1
Connect your domain to Cloudflare. Follow this documentation ()not clickable.)
soodomaa fixed after following this:
https://discuss.foodomaa.com/d/3323-google-apis-for-the-new-platform
May I ask... During the migration process... is it possible to select or choose those store or items not to be included into the new platform?
I don't want to include those inactive stores, items, and images. Any advise.
FezanAsif @Saurabh This is my concern as well. Currently, we are running a small local area and we managed a small number of orders daily. We always encountered changes in orders, additional orders, or price updates, we are doing this through DB access if the order is already in place. We cannot ask the customer to cancel and place the order again because they might place it and we don't want them the inconvenience. Do you have the solution to this?
Thank you
JohnPaulMayuga My case is the same as yours. Being in charge of a business in a big city is very different from being in small cities where everyone knows each other and things are handled more informally. Although we have made changes from the database, in recent times we have decided to cancel orders and ask customers to repeat them so that they get used to using the app correctly. And in the case of store owners who do not update their prices, we do not cancel either, we encourage them to deliver the order with the published prices and we close the store in the app until they update their prices.
Beyond the good predisposition that we put to solve these issues, it is almost an educational issue for both stores and customers and, on the other hand, these actions demand our time solving problems that should not exist.
Another serious problem we have is that customers call the stores or the delivery boys to cancel orders and, despite the fact that we no longer know how to tell them to process those requests, we have not been able to get them to reason why we are about to to publish our office number instead of the delivery boys and charge our commission, anyway, to the store owners.
Carlos correct, I don't see any of the big companies allowing customers to call and alter the order. If you call their customer support, they will ask you to cancel the order and place a new order because these requests cannot be handled in bulk.
Currently the guys requesting this might be thinking this is the best way to do it, but it's not. It makes sense when you get 2-3 order alterations requests daily, but when you scale, you will start getting 50-60 order alteration requests which surely is a lot to process by your support team.
The best way is to educate your customers on how to place order and create a process in your company to resolve these issues when it arrives.
You should look for the best solution that works for your business operations, even if you lose few customers in the process, this process will help you in a long run.
This was just a suggestion from my end.
But if this feature is something that is necessary for small businesses, we will be adding it to the future Roadmap.
When will new countries be added?
Saurabh thanks for your suggestions.
You can check foodpanda they are really big company worldwide. They have this feature in there user app where they can remove the product if not available also they have customer support where dey can do the alteration. You may also check Talabat.