Sms Order didn't work properly #17132

Please check

    MrCam If you have already created a ticket, please do not post it here again (and that too when the post is regarding a completely different topic)

      Saurabh You most welcome.

      1. Had not purchased.
      2. Yes, working fine (just need to give "auto start" permission from App settings).

          getmytrend today whole day we spent in diagnosing the store app, but we were not able to find any issues.

          We did some tests as well (by keeping the app in lock screen for 25mins and then creating a new order) the ringer was working fine for us.

          We have done some core changes in the notification functionalities today, and all the tests were done after that from our end.

          Please check if the app works fine for you now.?

          Please make sure the store app is the new Platform store app and not the old store app (both looks identical)

              Saurabh I am very much thankful to you, for all your efforts for us.
              Surely, I will check the same and will share with you the problem if any.
              Thank you again for your time.

                Hey i want to say u something and it's personally experiencd.. actually when we assigned delivery riders then in riders app it's goes into Accept order but we confused either delivery boy seen that order or not.
                If there is system where we assigned the rider that going on New Order then if rider accept that we easily knew that order is seen by riders if you can change that it's make us easily to run system smoothly..
                Right now we calling riders are you see the order or not...
                It's make no use of online system 🥲🥲

                  MrCam when you assign order manually to the delivery guy, their phone will start ringing continuously unless they open the order via notification, or they open the app once.

                      Saurabh yeah but how to confirmed app is ringing or not or he saw the order or not..
                      Likewise in Zomato if order came ringing was begin then he will accept order that order then ringing stop ...
                      Because sometimes it's not ringing so

                      But i didn't want to said u made like same Zomato but just i want to say u when me manually assigned riders just in rider app it's better to goes on New order not in accepted order that's make help us...
                      because we running business we faced that problem that's y I tell u otherwise why i am wasting your time .

                          MrCam Sorry, I'm following the thread of this conversation but I don't quite understand what the idea is. Would you like that, instead of your riders receiving the notification and one of them accepting the request, they do not receive anything and manually assign that request to one of them?

                              Carlos no no i don't mean that ringing is awesome features provided by foodomaa but problem is riders saw the order or not actually
                              If we manually assigned rider then if it's goes on New order in riders app then he will accept that order then we confirmed that riders saw order and he Ready to work that's accelerate our business otherwise i am again and again asking riders have you seen order or not...

                              This features like it's confirming us he saw the order and he Ready to work..

                                MrCam

                                So once the delivery guy opens the assigned order, it should show in the Admin dashboard that the delivery guy has opened the order. Correct?

                                    Saurabh yeah like that...
                                    Just we know that riders seen the order and ready to work.
                                    Because in accepted order there is option for pick up only that will use only if he pick the food but we don't know that wether he/she seen the order or not.

                                    If possible in assigned order there is option for accept order > pick up > delivered
                                    It's make like a magic and relief us otherwise we are tensed order will reached at time or not whether they see the order or not

                                    Yeah you are right if that made it help us and save our time and effort..

                                      Dear Sir, I am tired of this order Alert Ringing Tone, It's better if possible please update WhatsApp Order alert message to Store and delivery, this will be better, kindly take this in priority, because everytime when order placed, i have to call store and delivery manually........ Consider this urgently 🙏

                                        Abiz009

                                        What do you mean by you are "tired" is it not ringing for you?
                                        Just yesterday we enabled the delivery app and store app for you, so you need to make sure you uninstall the app and reinstall it after activation.

                                        Then every installation needs to follow this: https://dontkillmyapp.com

                                        If that is followed, then surely the delivery and store app will ring when there is a new order.

                                            Saurabh Sorry to say that, but it's ringing sometimes and some one but not all the times, Main problem is that, some of my store owner and delivery boy have iPhone. That the problem..... I am not arguing 🙏, but I thought that What's app order alert notification should solved this problem, because now a days most of the people are hang on WhatsApp, Facebook, & Instagram, (they instantly check what's new in this social network) 🙏🙏🙏🙏