Hi @Saurabh I know you guys have been working hard to add features that will contribute to the general clients and feasible for the majority.

I believe that ability to Generate Custom Reports is one of them. Although you are following "Industry Standards", each one of us are operating in different ways which I cant explain in detail but I found myself spending too much time working around on reports.. They are complete but I have to combine some of them just to get what I need.

What I mean by custom reports is to ability to show and hide all available columns according to my requirements with advanced filters. Thanks

Can you please provide details (or better a sample) of the comprehensive report that you compile yourself for your business?

    Saurabh In my case, we are using clickup management tool to compile transaciton with all data in it, so basically its a combined columns of Store-wise report, delivery guy earnings report, admin earning report, customer details etc. But I realized this is not time efficient.

    Being able to generate custom report in Cloudify means I can choose which columns to show from all available data you already have.

        Yvonne Context: We dont follow the industry standard in Payment Flow.. Meaning our delivery riders are paying the store immediately and riders are sending us the commission from Stores and Delivery Fee.

        I know this sounds not right in your view because this isnt industry staandards but we realized that small businesses that do not adapt wont be able to co-exist and compete, and in my Country, its simply impossible to partner with big food brands if you are new or dont have a "backer" in the industry so no go for "Industry Standard" of payment flow. So to onboard them quickly, we implemented this and it is going well for our Testing City.

        But sometimes, due to lack of reporting features or system computation isnt really designed to fit in our own operation, it is becoming a challenge.

            Yvonne With the flow we implemented we were able to onboard Jollibee, Mcdonalds, Shakeys, Greenwich, Chowking and more..

              I understand.

              But a few questions:

              1. Does your delivery partner pay from his own pocket upfront to the restaurant while picking up the order? (how exactly you manage this transaction)

              2. I will need a sample report that you use regularly. (Excel file or anything will help - to know exactly what you require in the report)

                Saurabh

                1. Yes, delivery partner pay from his own pocket while picking up the order. If the payment is online, then we will refund the receipt value of food to delivery guy immediately.

                If the payment is partial wallet, then we also refund that wallet amount to the delivery partner. Same happens if there is coupon used or free delivery.

                1. I will make one with complete samples for every cases and show it to you asap. Thanks
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