If an item is unavailable

paulfos

Can we have this feature or selection on cart page. Wherein the customer will select what to do if there is an item on his/her order that is unavailable.

Who is with me on this? Show your support by commenting below.

Saurabh

Have you checked how Foodomaa currently handles this scenario on the Cart page when an item becomes unavailable?

paulfos

What I'm talking about is when the order is already placed but apparently, the time became unavailable for some reason. The rider/restaurant should know what to do on their pending orders with less interaction with the customer or without calling the customer.

Saurabh

It is quite complex to handle this type of scenerio.

Mostly in these case, the order is cancelled or partially the order is delivered if one item is missing and the restaurant calls the admin to provide the partial refund or something.

For a food delivery business, the restaurant should be very attentive towards when an item goes out of stock and disable it.

Abiz009

Saurabh Sir Please look into this matter

paulfos

Saurabh

"Mostly in these case, the order is cancelled or partially the order is delivered if one item is missing and the restaurant calls the admin to provide the partial refund or something."

That's why there should be a choice on what to do if that happened. Let the customer decide onwhat to do if there is unavailable items, not the rider/store/admin.

On being not attentive restaurant owner. Not all resto do the On/Off thing, even do we require it. And adding this solution may help food delivery owners and riders.

PS. As you always saying, not all food delivery business have the same business model.

paulfos

It's like asking the customer in advance on what to do if one of the item is unavailable. Just like that.

Saurabh

Great. Any extented license holder or developer can help @paulfos with this?

member321

the right thing would have to have stock when the item runs out, it automatically deactivates