Awaiting Payment?

BariqWani

Why does it show awaiting payment for the orders whose payment is cancelled or not done. It shouldn't get registered as an order untill the payment is successful. It is very hectic to check if payment is successful for every order. Please remove this manual payment approval. Automatic was going well.

NikhilJain

BariqWani you need to setup webhook for this.

Saurabh

BariqWani the previous thing had major security issue. The current one is the correct approach recommended and followed by most of the industries.

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We could make a cron job that will automatically cancel the orders that are in awaiting payment if the order is not paid in 10mins.

Rahul

Yes, I had similar issue with PayTm then I forced to removed it. Razorpay was working well without any issue. But now it's become a headache.

Saurabh

Rahul Can you please provide your CodeCanyon username so that I can get your website details?
I am not able to replicate this issue at my end.

BariqWani

Already setup webhook, but no difference

Saurabh

BariqWani using razorpay? And 3.1 patch added?

I had the similar report from one more user. Will check the code and get back with an update.

PratikArora

Saurabh i too had same issue then i regenerated the razorpay api key and set webhook. TADA it's working fine. @Rahul

Rahul

Saurabh With Razorpay, and Version 3.1
Restaurant getting Order notification tune when user initiating a payment. I had similar issue with PayTM also, then I stop using PayTM.

CodeCanyon: Carworldnow

Saurabh

Rahul
Questions:
Your main issue is Razorpay Awaiting payment OR Order notification to Store Owner on order getting initiated by the user?
Or BOTH?

And, by order notification, you mean the Push Notification right? Not the Alert that comes with a loop sound on the screen correct?

Rahul

Saurabh Actually both issues are there. But Mainly Razorpay Awaiting payment.
Order notification means the Sound, that normally comes when placing orders.

Saurabh

PratikArora I was not even able to regenerate the issue successfully.

I setup a new staging server, created new api keys and webhooks and did everything.

Then for the first two payments I got an issue. Glad I was logging the API response on the server.
I found that the Razorpay API sent a response that was creating the order on Razorpay was sending the response as "Currency not supported" but the "INR" currency was being sent properly.

After a couple of minutes, I tried to place an order again and it worked without any issue.
I created about 30-40 orders after that just to recreate the issue again, but that issue never occurred again.

I guess, there could be some issue with Razorpay API that their API was not able to parse the currency properly. (I googled this and found some other users faced this issue too, but no resolution)

Marking this as an exception.

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Regarding the order notification thing, I will check that and update accordingly.

Rahul

Saurabh Today we got many Awaiting payment orders, then I cancelled all, but everything appeared in the dashboard and it's not looking good. Then I have to remove all from the DB.
Below order, she tried many times and each time restaurant gets an order notification tune in awaiting payment mode.
Finally, she could pay and the restaurant prepare the order at the same time because they got many tunes.
Unfortunately, we couldn't deliver the order because it was not in the deliverable area https://discuss.foodomaa.com/d/2204-getting-orders-from-undeliverable-area/3
Finally, we were forced to pay the sum to the restaurant.
1)There's no need to show orders in the dashboard if payment was not successful. The previous setup was fine.
2) No false notification should send to restaurants if the order was not placed successfully.
3) If we set up corn job to cancel orders after some time, will it be displayed in the dashboard as a cancelled order or it will be cleared from DB also? If it will be displayed, then it will mess up the dashboard and will be difficult to trace other cancelled orders.

PratikArora

Saurabh Sir please make it 5 minutes, if payment is awaiting for more than 5 minutes order will get cancelled automatically within 5 minutes

Saurabh

PratikArora I will create an admin setting so that admin can set according to their preference.

PratikArora

Saurabh Thank You so much..
And Sir is it possible if we could show store coupons or offers at the checkout page where customer can tap and copy code to use it. That would be really great.

Saurabh

PratikArora Discussion for a different thread. Will be done later when the time is right. Right now our priorities are on different features.
Coupon on Click is a Good to Have feature, not Need to Have.
Let's focus on all the "NEED TO HAVE" ones.

Saurabh

Rahul

Are the pending payment orders shown to store owners? It should not have shown. Please check again. (Only if the order is cancelled it is shown)
Yes I will fix the notification issue in the next release, it was not intentional. It's a bug.
Awaiting payment order will not be "Cancelled" it will be marked as "Payment Failed".
It will not be deleted from the DB.

Rahul

Saurabh 1. Are the pending payment orders shown to store owners? > No, only the order notification tune was there. But finally, the customer done a successful payment that's what is displayed to the store.

If possible please remove it completely from the dashboard, because when the payment fails customer will try a minimum of 5-6 times and all will display in the dashboard. The dashboard will be really messed up if 10 customers are doing the same!!
Actually, that information is not required in the dashboard, we don't need to know how many times customers tried to pay. That information we can get from the Razorpay dashboard if required.
The dashboard should be simple and we should get all required information at a glance.

BariqWani

Rahul Yes you are right. You please consider hiding the "Awaiting Payment" thing for the failled razorpay payments.