I received a blank or empty order?

markhoffman

How or what happens? the customer are able to proceed orders but it is blank on my end?

Saurabh

markhoffman You need to update to 3.2 to resolve this issue.
There were some issues with wallet system, we have fixed it on v3.2

(Old orders will still show in the way it is shown now)

Saurabh

markhoffman was this order created after or before you updated to 3.2?

JusanSG

markhoffman
@Saurabh

I met this in the past versions, several blank/empty orders just by 1 or 2 customers, finally I found out it's caused by Onesignal issue at the final step of shopping cart! (I am sure these blank orders created with infinity loading issue we met before)

Since v3.xx, I don't meet this issue anymore!

markhoffman

Hello @Saurabh I am using v3.2

markhoffman

Saurabh After, I installed the update yesterday and I received the order today

Saurabh

We have resolved this issue in 3.2 and checked it multiple times to verify this and it seems to be working completely fine at our end.

Do you use Cloudflare too? If yes, make sure to purge the Cloudflare cache after every update else the customer's end will use the older app codes (that may have bugs)

If this issue repeats with a different customer, then let us know.

TarunKumar

Saurabh

I am also facing this problem on the topic which is going on, I have updated to 3.2 only yesterday, after updating 2 times in such a way that only customer's information and amount is given, the product is not showing anything. . In one order, the customer placed the order once but the order got placed 7 8 times. As the customer did the payment through the wallet and when all the orders were canceled, the payment got refunded 7 to 8 times in the customer's wallet.

TarunKumar

Saurabh

TarunKumar Thanks for the confirmation. I will check, verify and fix the issue and provide a patch soon.

soodomaa

Been using v3.2 without any issues.

Saurabh

Issue found. v3.3 should be ready within 24hrs.

Other issues are fixed too. Kindly refer to "Done" section in https://trello.com/b/bHoOPv3r/foodomaa-roadmap.