1 Specific Store Not Loading (Stuck on Loading)

markhoffman

Hi There, I received a lot of reports about a specific 1 store that not loading or showing the menu.

Saurabh

markhoffman let me know your CodeCanyon username so that I can get the domain name and then will check your issue. (And will need the store name as well that you have blurred out)

markhoffman

Saurabh johnbedo
ohtako takoyaki

Saurabh

markhoffman I am not sure what is the issue there, but there is a bad practice that you are following.
You should never directly upload any images on the Item Description (or even on the Restaurant Description)

You should first resize the image to your appropriate size, then upload the image to any 3rd party website like https://postimages.org then use the Direct URL of the image in the HTML editor section like so: <img src="https://any-3rd-party-site.com/your-image-url .png">

Doing so might even solve your issue.

markhoffman

Saurabh Hi There, Thank you for your time, can you be more specific about where you see the bad practice that you're saying? I did not put any image on that store description

Saurabh

markhoffman I am talking about the item description (and if you put images on the store description in the same way, that's a bad practice, that's what I meant)
You have not uploaded images on the store description, I can see that. I just gave you a heads up.

markhoffman

Saurabh Oh I see, upon checking on it the store owner did that without my knowledge and permission, that's why she uploaded the image on the description area. is there any way I can delete that section on the database?

markhoffman

Issue Solved! Thank you so much @Saurabh