Notification problem for Store partners and Delivery Executives

MehboobNoori

Dear @Saurabh
even after integrating and doing all the settings as per the guidance of Mr. @[deleted]
my customers, store owners, delivery guys and i are not getting ring to when new order is placed and customers are not getting push notification when sent by the admin...

Kindly help me out with this problem

Thank you

SahilBhusane

MehboobNoori +1 I am facing the same problems..
Some restaurant owner's don't get rings for new orders sometimes. After these people started telling me their concerns.. I thought I must visit their restaurants and check by my own. And I found that sometimes ring bells immediately and sometimes it take time...even being connected to same network....and it rings immediately once I open the app.... And then I found another issue on a single restaurant partner's mobile that he don't get rings whatever you do.....When I opened the app on his mobile.. I got notification "Notification Service Started"...and when I closed the app it disappeared...I checked all the permissions, all were allowed...
Saurabh [deleted]

AmitThorat

Same here. My customers who are using Android app are not getting push notifications. Also the restaurant app sometimes does not ring on receiving new order

soodomaa

AmitThorat Restaurant not receiving a notif? Kindly check if it is "Auto Accept" status.

AmitThorat

soodomaa auto accept is turned off already.

BharatSinghIN

Same problem I am facing from past few days

Marca777

SOMEONE SOLVED THE PROBLEM OF NOTIFICATIONS HELP IN SUPPORT THEY DO NOT KNOW HOW TO HELP ME

[deleted]

Marca777 You just created a ticket 40 mins ago and after 10 mins you come here and tell people that We do not know how to help you? We haven't even got a chance to reply.

WOW! The audacity of some people.

Marca777

[deleted] friend the videos that they send me do not give me a solution to the problem they always send me the same videos I would like them to detect what is happening where the problem is I create several tickets if I write here it is in case someone can help me I have time trying to solve the problem without success

MehboobNoori

@Saurabh and @[deleted]
when will this problem be solved...
we thought our problem would be solved finally with these android apps
but the problems are still continuing

please take this as a serious concern and solve the issue as early as possible....

Saurabh

MehboobNoori we will be sitting today to find out the issue.

If the issue is found at our end, we will provide a patch.

If any other cause is found, actions will be taken accordingly.

getmytrend

SahilBhusane +1 facing the same issue

Rahul

SahilBhusane Same issue for me

ShauryaSaxena

@Saurabh @[deleted] Seems like a serious issue to me as well.
Now, lemme explain you what is happening from my side.

Store App Installed.
App Auto-Start DONE.
Remove from Battery Optimization DONE.
(Anyone not doing all these steps could face the problem anyway.)

Even after these steps, sometimes, the app is going into sleep mode and not delivering notification. And this is faced by all users, Delivery App and Customer App included. One of the major issue is also that few people keep their media volume mute which result in missing notification. You need to set it to notification or ringer tone and not media tone.

Rest of all, please be calm as a fix is on it's way.

waiyan

The same issue for me too even following the instruction.

[deleted]

IMPORTANT NOTICE

In view of the increasing number of complaints, we have temporarily suspended the delivery app and store app order fulfillment. Looking at all the complaints, we are working out some solutions so that this problem does not happen again.

All the placed orders will also be fulfilled soon.

We have given a new test app to a couple of businesses to try and give us feedback. Will be waiting for their response.

baljit1221

[deleted] Sir, now fully test and give the final app. It is very difficult for restaurant to install the app again and again.

Saurabh

baljit1221 we donot release app without testing, and on our testing phase all the feedbacks were positive. But now since many are complaining, we are working to figure out the issue. (As of now, the actual issue is unknown as it works on some device and doesn't work with some Chinese Manufacturers like Xiaomi (that does too much battery optimization))

josan420

Saurabh try to look at Gloriafood new order notifications. They are international level of online order platform so i know its not easy. Just take a look for inspiration, maybe u can find something.
Their notifications are effective is 99.9%. If in some case notifications are not delivered than a bot call is made to number registered.

baljit1221

Saurabh I also have xiaomi's mobile. My phone is working properly when the app is closed or Minimized for a long time then the ring does not ring. And the ring is missing in the store's phone. When the store app is opened, the ring starts ringing.