JohnPaulMayuga My case is the same as yours. Being in charge of a business in a big city is very different from being in small cities where everyone knows each other and things are handled more informally. Although we have made changes from the database, in recent times we have decided to cancel orders and ask customers to repeat them so that they get used to using the app correctly. And in the case of store owners who do not update their prices, we do not cancel either, we encourage them to deliver the order with the published prices and we close the store in the app until they update their prices.
Beyond the good predisposition that we put to solve these issues, it is almost an educational issue for both stores and customers and, on the other hand, these actions demand our time solving problems that should not exist.
Another serious problem we have is that customers call the stores or the delivery boys to cancel orders and, despite the fact that we no longer know how to tell them to process those requests, we have not been able to get them to reason why we are about to to publish our office number instead of the delivery boys and charge our commission, anyway, to the store owners.
