Small bugs in new platform: Page 6

aswin379 · 2022-08-14T11:37:42+00:00

Store owners cannot add or edit item images Header menu gets missing sometimes in staff login.

Small bugs in new platform

aswin379

If a customer places an order using a coupon and if the order is failed or cancelled, then the customer cannot reuse the coupon.

ShauryaSaxena

@aswin379 That's the whole point!! It's the same of Zomato.

getmytrend

@Saurabh
Customer email invoice

Customer order details in app under order section

The invoice sent to the email was miscalculated

Saurabh

getmytrend noted:
https://trello.com/c/RJLJ8iwX

It will be fixed today evening and updated for all.

Till then, kindly disable email invoice from Admin Dashboard > Settings > All Settings > Email Settings

aswin379

I added products through bulk csv upload through our staff login for a store. I tried many times and data was not showing. Later when I logged into my admin account and check the store product list, the products are showing 4 times. When I again checked with staff login, no products are showing.

Saurabh

aswin379 after you upload item as bulk CSV, if it doesn't show, just click on Reset All Filters and it will start to show.

Yvonne

aswin379 @Saurabh I got a confirmation from my staff that this is actually a bug.

We logged in a staff account, imported items to one store. It doesnt appear even if you refresh the filter, the items count is still not changed (which should be the indication that items have been added). We tried 3 times thinking it didnt get through.

I logged in to superadmin account and items imported were there duplicated many times.

To replicate this:

Login to staff account
Import Items to one store.
You will not see items were added
Hit Refresh Filters
Items still not added.
Logout then login the Admin account.
Items imported by staff will show but not on staff account.

Saurabh

Yvonne thank you for the detailed explanation, we will check and let you know our findings.

Saurabh

Yvonne Found the bug, and we have applied the patch.
Kindly recheck and confirm if the issue is now fixed.

Yvonne

Saurabh Thank you. Will give a confirmation here tomorrow first thing in the morning. Gonna have to ask staff to test it again. Thanks for the quick patch! Amazing

aswin379

Another issue while using coupons.

I have made a customer coupon with admin bearing 100%. The coupon was for 10% discount.
So the issue is that, if a customer made a purchase of Rs.1000 and he applied the coupon, the amount will be 900 payable with a discount of 100. The commision showing should be calculated for example, if the store gives a commission of 15%, then the total earnings should be

Commission Earnings ₹150.00
Admin Coupon Cost ₹100
Total Earnings ₹50.

But instead its showing
Commission Earnings ₹135.00
Admin Coupon Cost ₹100
Total Earnings ₹35.

The calculation error, is that, instead of calculating the commission from final product amount without discount, you are calculating commission from amount after discount, which is wrong. Please correct the issue

Saurabh

aswin379

Trying to understand the issue better...
For the same scenario:
The correct Restaurant Payout should be 850 right?

Please answer this also:
The coupon is set as 100 off with distribution of 40% and 60% (Admin will bear 40% and Restaurant will bear 60% of the coupon cost)
Restaurant commission is set at 15%
(no store charge, no delivery fee, no tax, no tips)

If the customer places an order for 1000, what will be:

Admin Commission Earnings
Restaurant Payout amount

Yvonne

Saurabh

This is more complicated than I thought lol

Yvonne

Saurabh

This is more complicated than I thought lol

But here are 3 scenarios for a Customer who pays 900 only instead of 1000 because of 100 discount coupon.

Scenario A : Admin bears 100% of coupon (P100)

Admin Commission = 1000*0.15 which is 150
Admin Coupon Cost = 100
Admin Net Earnings = +50

Store Commission = 850
Store Coupon Cost = 0
Store Net Earnings = +850

Scenario B: Store bears 100% Commission

Admin Commission = 1000*0.15 which is 150
Admin Coupon Cost = 0
Admin Net Earnings = +150

Store Commission = 1000 * 0.85 which is 850
Store Coupon Cost = 100
Store Net Earnings = 750 (which will match all amounts : Admin 150, Customer 100 and Store 750)

Scenario C: Bears Admin 40% | Store 60%

Admin Commission = 960*0.15 which is 144 (Explanation below)
Admin Coupon Cost = Already Deducted
Admin Net Earnings = 144

Store Commission = 960 * 0.85 which is 816 (Explanation Below)
Store Coupon Cost = 60
Store Net Earnings = 816 - 60 = 756

Thus 144 admin + 756 store + customer 100 = 1000

Admin Commission Explanation, why I only put 960 as base to take commission? Because he gave out 40 for the coupon.

Store Commission Explanation, why take 0.85 from 960? Because Admin gave out 40 coupon which then needs to be take out from the computation.

So to answer the question.

Admin Commission Earnings = 144
Restaurant Payout amount = 756

Let me know if im wrong lol

Saurabh

Yvonne ya I know, take your time.

Saurabh

Yvonne seems correct. From last two hours I am checking the same over the code and pulling my hair out 🤣🤣 should be fixed by tomorrow. Will let you know.

Saurabh

Yvonne

Yesterday I was clear about this, but now again it seems confusing.

Check Scenario C: Bears Admin 40% | Store 60%

See the item is Rs. 1000
The coupon Cost is Rs. 100 (Rs. 40 beared by Admin and Rs. 60 beared by Store)
So the store is expecting just to bear Rs. 60 to acquire the customer + Commission to Admin (15%)
So, 1000 - 60 = 940
Then, 940 - 15% of 940 = 799

This 799 should be the payout for the Restaurant.
Whatever percentage admin bears, that's all up to them, but Admin should always account the subtotal to calculate the Commission and Coupon bear by Store.

Admin Commission = 15% of (1000 - 60) = 141
Admin Earnings = Admin Commission - Admin Coupon Cost = 141 - 40 = 101

LeSecomandi

Carlos hey Carlos, can I contact you?

Carlos

LeSecomandi yeaph! https://wa.me/5493413929452

Yvonne

Saurabh Yes this seems correct and more fair for the store.

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