Reply from cloudify
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I hope this message finds you well. Thank you for reaching out to us regarding the recent increase in your billing for the subscription. I'm here to provide you with a clear understanding of the situation.
When you initially subscribed to our services, you were offered a special one-time launch offer on the Pro plan subscription at the rate of RS 3699 INR. This plan provided you with certain benefits and features that were designed to enhance your experience with our platform.
After some time, we were pleased to upgrade your subscription to our Scale plan at no additional monthly charge. This upgrade was offered to you as part of our commitment to providing the best possible service to our valued customers.
Now that your subscription period has completed one year, the billing structure has transitioned to reflect the regular charges associated with the Scale plan, which offers a broader range of features and capabilities. This change in billing is in accordance with the terms and conditions outlined in our subscription agreement.
However, I'd like to reassure you that we value your satisfaction and understand that your needs may have evolved over time. If you no longer wish to enjoy the benefits of the Scale plan and prefer to downgrade to the Grow Plan, you can absolutely do so by submitting a new support ticket. Our team will be happy to assist you in making this transition.
Please let us know your preferences and if you have any further questions or concerns. Our priority is to ensure you have the best experience possible with our services.
Thank you for your understanding and continued support.
Best regards,
