How to prevent restaurants from delivering by themselves then cancelling order?

JusanSG · 2021-03-06T07:51:24+00:00

I have this situation that all of you will meet: Customer places order. Restaurant receives the order and press Accept (or they even don't press any button)...

How to prevent restaurants from delivering by themselves then cancelling order?

JusanSG

Saurabh

No, they don't need to use delivery app when they deliver, they just press Accept to let customer know that the order has been Confirmed, it's okie for them, and also okie for admin, because we allow them to deliver by themselves.

But sometimes, they won't press any button, they just deliver to customer, and after finishing the delivery, they will press Cancel to avoid commission. So we should not allow them to cancel after xx minutes (example 1 or 2 minutes), they must decide "Accept" or "Cancel" under xx minutes to let customer know the status, we should not allow them to ignore the Accept button, and after they finish the delivery (long time since new order coming), they press Cancel.

I believe they won't press Cancel right immediately in 1 minutes just to avoid commission, because they could loose their customers to another restaurant. But they can do that after finishing the delivery, and they won't loose anything (and we - admin gain nothing also). So we have to prevent this.

SriInfoSolution

1) Create a new Delivery Boy account and assign it to that particular restaurant alone. Don't map any other delivery boys for that restaurant.

2) Use JavaScript and hide/disable Cancel button if current time greater than X mins from order time.

Additionally hide customer details for restaurant. It will be available only for Delivery Boy. Then there is no way to cheat.

JusanSG

SriInfoSolution
Thanks for your suggestion but we have more to solve:

1) Some orders, these restaurant want to deliver by themselves, and some orders they want to be delivered by admin team, especially when they don't have enough human resource to deliver many orders at the same time (and we - admin allow that). So we can't limit them by only one Delivery boy. When new order coming, they press Accept, but we really don't know if this order will be delivered by themselves or by admin team, so we suggest the system should have an option for restaurant choosing "Accept and delivered by myself" right beside each new order coming, so that admin team won't come to the restaurant to pick the order.

2) Yes, that's a good idea, I'll try to find out how to do, but don't know if Regular license can do this? @Saurabh please confirm!

About your saying

SriInfoSolution Additionally hide customer details for restaurant. It will be available only for Delivery Boy. Then there is no way to cheat.

Because we allow restaurants to deliver by themselves, so we can not limit like this. They need to see if the customer is too far, or in any area that they currently don't want to deliver to, after 7pm, etc... before pressing Accept or Cancel.

In general, for the order that will be delivered by restaurant, they won't use delivery app, and it's okie for them, also okie for admin. We just wonder how to solve these 2 problems:

1) How to let all know if this order will be delivered by restaurant or by admin team ==> add button "Accept and deliver by myself" next to "Accept" and "Cancel" button.
2) Prevent restaurant pressing Cancel after X minute (if they ignored Accept button before)

Yes, that's my suggestion to Foodomaa 🙂

SriInfoSolution

JusanSG but don't know if Regular license can do this? @Saurabh please confirm!

Yes, in regular license also it can be done, bcoz store owner files are not compiled.

JusanSG

NikhilJain
Thanks but as I replied about this to @SriInfoSolution about hidding customer details, we can't do that.

JusanSG Because we allow restaurants to deliver by themselves, so we can not limit like this. They need to see if the customer is too far, or in any area that they currently don't want to deliver to, after 7pm, etc... before pressing Accept or Cancel.

In general, for the order that will be delivered by restaurant, they won't use delivery app, and it's okie for them, also okie for admin.

Saurabh

You need an extended license only if you need to make code level changes in the Customer/Delivery app.

For everything else (even for RestFul APIs) you can make modifications with a regular license.

SriInfoSolution

Saurabh In this part we don't need to modify customer or delivery app, just need to make few changes in owner panel.

Already I'm hiding customers details for Store owner and Secondary Admins.
Only Primary admins can see customer details.
Owners will see only order id, products, numbers, price and total amount.

SriInfoSolution

Saurabh In this part we don't need to modify customer or delivery app, just need to make few changes in owner panel.
Already I'm hiding customers details for Store owner and Secondary Admins.
Only Primary admins can see customer details.
Owners will see only order id, products, numbers, price and total amount.

NikhilJain

JusanSG I'll suggest you to hide the details of customer from store owners they wont able to contact them and won't able to deliver them of their own. If store owners have certain problem regarding the order they will contact the admin and admin will make the necessary arrangement.

SriInfoSolution

In this part we don't need to modify customer or delivery app, just need to make few changes in owner panel.

Already I'm hiding customers details for Store owner and Secondary Admins.
Only Primary admins can see customer details.
Owners will see only order id, products, numbers, price and total amount.

JusanSG

SriInfoSolution
Yes, but as I said above, we allow the restaurant delivering by themselves. the restaurant owner need to see details before deciding Accept or Cancel. Example: if the owner see that customer is too far, or not convenient to deliver to this place, that place after 7 pm...or any reasons else, he will deny the order.

So, we can't limit them like this 🙂

vishnoisunny

SriInfoSolution

Can you please share the method and codes so we can also hide and unhide informations.

SriInfoSolution

JusanSG if so let's hide customer name and mobile number alone. Let owner see the address and product. If he accept the order means display the name and mobile number using JavaScript.

JusanSG

SriInfoSolution

Actually, the owner will know the customer phone although we hide it. Just look into the address detail, the restaurant will know who the customer is, unless this is a totally new customer.

So we can't hide detail - a part or all.

SriInfoSolution

JusanSG if the store owner knowingly cheating the system means there is no way to stop it. You should enforce a term in your agreement with the owner regarding malpractice. Also if same owner repeatedly cancelling orders means give a warning, then ban them if the issue continues.

Also randomly contact the customers and get feedback. It helps you.

JusanSG

SriInfoSolution Thanks for your suggestion. You're right, there's no way to make sure 100%. So I have suggestions like the top post to minimize the capability of cheating 🙂

2) Prevent restaurant pressing Cancel after X minute (if they ignored Accept button before)

Yes, that's my suggestion to Foodomaa, I hope It will be implemented in future release 🙂