Live Chat / Support Ticket Option For Customer Support: Page 2

Jha · 2021-03-14T18:46:07+00:00

Live Chat or Support Ticket Option are the best way to Communicate Directly with Admin if the Delivery boy or Customer Faced any Issue So they can open Supp...

Live Chat / Support Ticket Option For Customer Support

Lkdev

GitarthaChoudhury
https://chatchy.com/

Saurabh

Lkdev Kudos to the developer of this 🙏
SaaS is the way to go. Congrats on the chat system.

Many things can be improved in the UI aspect of it, but surely slowly it will reach perfection.

Lkdev

Saurabh hi. Are you the developer. Nice work 🙂 chat hosted on a cloud server.

GitarthaChoudhury

Saurabh truly said.

GitarthaChoudhury

Saurabh I think the chat plugin he is using is pretty good. I have opted for 7 day trial and will pass on the feedback incase the plugin is good. And moreover the plugin is using Real Time Firebase Cloud Messaging. So it can be put up in que in next major updates. However I love the work you did with Foodoma. Expecting great things from you and your team in near future.

soodomaa

GitarthaChoudhury how was it. I am about to subscribe too.

Saurabh

GitarthaChoudhury if it works well, Foodomaa will only have the integration/compatibility (may be)

Foodomaa will not build its own chat system.

GitarthaChoudhury

soodomaa The chat plugin is good. In terms of message delivery time , it is instant. But what I am curious is getting a bot to do major part of customer query. Example tracking order, refund status ,etc

soodomaa

My concern with the support chat is that, customers tend to ask unlimited Q.

Saurabh

soodomaa Welcome to the world of customer support, that's how I feel everyday 😂😂

GitarthaChoudhury

soodomaa that is true but you have to understand this that a company is strong enough when it has good and efficient customer support team. In my work experience I have worked with Giants like Amazon And Grofers who rely on customer support to deliver the best services to the customers

rupak

GitarthaChoudhury Hey you can integrate dialogue flow into your chat application it will take care of pre-built queries if it can address then it would be send to your customer support team

GitarthaChoudhury

rupak that is what I have asked @Lkdev regarding this he said he is working on it

Lkdev

rupak sorry not clear.
currently it can send message between customer- delivary , customer-store owner.
And customer- super admin.

Dcc

rupak you can use support board for dialog flow .I used it on one of my business website .but charges are high in dialog flow then I stopped using it

soodomaa

Once stable and UI improved i will get back to him.

rupak

Dcc yes I do use it

Dcc

rupak thats great , and sorry I misunderstood your message. I thought you were asking how to add dialogflow in chat app so sent unrelevant answer I guess 😅

JorgeAndres

Lkdev I am interested https://wa.me/message/W23L2X53SGYSA1

GangadharReddy

shashanksinhajmu Can u Help me how to install it i have created an account in twakto bt i am confused where i have to paste the code

[deleted]

GangadharReddy Create a custom page in Modules->Pages with name 'Chat Support'

and add this code in html view there

<div class="phone phone-use col-12" style="margin:0px"><div class="iframe-wrapper"><iframe title="appIframe" src="paste-your-tawk-to-widget-link-here" frameborder="0" id="appIframe"></iframe></div></div>

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