Store app ring issue

baljit1221

Sir, As long as the time store app remains open, the ring rings when the time order is received. If we minimize or close the app for 5 minutes or 10 minutes, the ring does not ring. This issue is the same as before. I have also seen the store app by logging into a phone. But the problem is the same. The app rings only when it is opened.
@Saurabh

Saurabh

baljit1221 make sure the app optimization/power saver/battery saver is turned off on your phone for that particular app. If it's not set to off or 'not optimized', then the phone will close the background apps.

You can find how to do that here depending on the device manufacturer:
https://dontkillmyapp.com

getmytrend

Saurabh I understand, but the issue still persist in the store app, Also reported over the ticket.

baljit1221

Saurabh https://dontkillmyapp.com/xiaomi. Whatever conditions are mentioned in this link. We have followed him. But the ring issue is still the same.

Saurabh

getmytrend are you using the new platform? What's your brand name of the new platform?

getmytrend

Saurabh Yes, using new platform. Here is the ticket no. #17023.Thank you for your generosity.

baljit1221

baljit1221 Reply please sir @Saurabh

Saurabh

baljit1221 we have already incorporated everything that can help the application run in the background. And we have done the test with Xiaomi phones too, and after locking the app, and turning off the battery optimization all works well.

Kindly try on a different phone.

getmytrend

Saurabh I completely agree with you that, you have incorporated everything that is needed.

I am following and using store app since it inception on 25 Feb 2022 and then again updated on 28 April 2022 to solve notifications🔔 issue.
As am following the case from the beginning so I understand the process and requirements needed for store app to run properly.

The update on 28 April 2022 had no issue regarding push notifications even when:-

The app is closed.
The phone is locked.
The app is minimized.

But the store app notification for the new platform do not work when

Phone is locked.
App is closed.
One more issue already share in the ticket (17023) with images. Also acknowledged by the support team, as they successfully replicate the issues.

If in the case, only I am facing the issue, I will wait for more such reporting on this issue (If they may have).

From my end I have checked properly with the team members and on different phones, as I understand your time is too much Important for everyone.

baljit1221

Saurabh I have already checked it in 2 phones, but on your request I will check it in another phone.

Carlos

getmytrend can you tell me when did you do last tests, please?

Carlos

getmytrend as you said and I confirmed it:
The store app notification for the new platform do not work when
Phone is locked.
App is closed.
But, in my case, it only fails on the first order received after logging in. Orders that arrive later trigger the notification.
@Saurabh

Saurabh

getmytrend
Thank you so much for the details.
That confirms that there might be just a small bug that we need to figure out as for the Old platform this was working for you.

(In your ticket - 17023, we acknowledged the push notification icon issue - that was fixed the same day)

Two questions:

In the old Foodomaa, you had purchased Socket Push service?
In the new platform, the Delivery app notification works fine for you (in phone locked, app closed/minimized state)?

getmytrend

Carlos Yes sure, from 16 August till today.

Carlos

getmytrend Thank you. I had some similar problems but from what I could test they were solved. I'm going to do some more tests replicating your scenario.

getmytrend

Carlos Your feedback will be helpful for everyone.
I have checked again now, Results are same.

Saurabh

Carlos yes I think this is the issue.
On the first order after login, it's not working but after the second order, it starts to work.
(I have not tested it, but this seems to be the reason, I will need to confirm this)

We will check it and fix it as now we know an exact test case to check.

Saurabh

Carlos Is Delivery app notification working for you?

Carlos

getmytrend please, clarify. Result is the same like you said or the same like I said (it only fails on the first order received after logging in. Orders that arrive later trigger the notification.)?

getmytrend

Carlos Same as previous.
Checked again with team, completely not working.

getmytrend

Saurabh You most welcome.

Had not purchased.
Yes, working fine (just need to give "auto start" permission from App settings).

Carlos

Saurabh yes, it is