Saurabh I completely agree with you that, you have incorporated everything that is needed.

I am following and using store app since it inception on 25 Feb 2022 and then again updated on 28 April 2022 to solve notifications🔔 issue.
As am following the case from the beginning so I understand the process and requirements needed for store app to run properly.

The update on 28 April 2022 had no issue regarding push notifications even when:-

  1. The app is closed.
  2. The phone is locked.
  3. The app is minimized.

But the store app notification for the new platform do not work when

  1. Phone is locked.
  2. App is closed.
  3. One more issue already share in the ticket (17023) with images. Also acknowledged by the support team, as they successfully replicate the issues.

If in the case, only I am facing the issue, I will wait for more such reporting on this issue (If they may have).

From my end I have checked properly with the team members and on different phones, as I understand your time is too much Important for everyone.

      Saurabh I have already checked it in 2 phones, but on your request I will check it in another phone.

        getmytrend Thank you. I had some similar problems but from what I could test they were solved. I'm going to do some more tests replicating your scenario.

          getmytrend as you said and I confirmed it:
          The store app notification for the new platform do not work when
          Phone is locked.
          App is closed.
          But, in my case, it only fails on the first order received after logging in. Orders that arrive later trigger the notification.
          @Saurabh

              Carlos Your feedback will be helpful for everyone.
              I have checked again now, Results are same.

                  getmytrend please, clarify. Result is the same like you said or the same like I said (it only fails on the first order received after logging in. Orders that arrive later trigger the notification.)?

                      Carlos Same as previous.
                      Checked again with team, completely not working.

                        Carlos yes I think this is the issue.
                        On the first order after login, it's not working but after the second order, it starts to work.
                        (I have not tested it, but this seems to be the reason, I will need to confirm this)

                        We will check it and fix it as now we know an exact test case to check.

                          getmytrend
                          Thank you so much for the details.
                          That confirms that there might be just a small bug that we need to figure out as for the Old platform this was working for you.

                          (In your ticket - 17023, we acknowledged the push notification icon issue - that was fixed the same day)

                          Two questions:

                          1. In the old Foodomaa, you had purchased Socket Push service?
                          2. In the new platform, the Delivery app notification works fine for you (in phone locked, app closed/minimized state)?

                              Sms Order didn't work properly #17132

                              Please check

                                MrCam If you have already created a ticket, please do not post it here again (and that too when the post is regarding a completely different topic)

                                  Saurabh You most welcome.

                                  1. Had not purchased.
                                  2. Yes, working fine (just need to give "auto start" permission from App settings).

                                      getmytrend today whole day we spent in diagnosing the store app, but we were not able to find any issues.

                                      We did some tests as well (by keeping the app in lock screen for 25mins and then creating a new order) the ringer was working fine for us.

                                      We have done some core changes in the notification functionalities today, and all the tests were done after that from our end.

                                      Please check if the app works fine for you now.?

                                      Please make sure the store app is the new Platform store app and not the old store app (both looks identical)

                                          Saurabh I am very much thankful to you, for all your efforts for us.
                                          Surely, I will check the same and will share with you the problem if any.
                                          Thank you again for your time.

                                            Hey i want to say u something and it's personally experiencd.. actually when we assigned delivery riders then in riders app it's goes into Accept order but we confused either delivery boy seen that order or not.
                                            If there is system where we assigned the rider that going on New Order then if rider accept that we easily knew that order is seen by riders if you can change that it's make us easily to run system smoothly..
                                            Right now we calling riders are you see the order or not...
                                            It's make no use of online system 🥲🥲